FAQ

Are your products Cruelty free?
Yes, all our products are cruelty free.

Do your products contain silicones?
Most SACHAJUAN products are silicon-free.
Some of our products do however contain dimethicone. This is used to provide anti-frizz and shine benefits without leaving your hair heavy and flat.

Do your products contain Parabens?
All our products are paraben free.

Do your products contain Sulphates?
Most of our products are free from sulphates (except Shampoo, handwash, bodywash).

Are your products Cruelty free?
Yes, all our products are cruelty free.

Are your products Vegan?
Yes, most of our products are vegan (Except Hair Wax, Root Lift Strong Hold, Moulding spray.

Are your products organic? 
No, we are not organic.

Most of our products contain fragrance. The following product only contain natural scents and no added perfume: Scalp Shampoo.

What is Ocean Silk Technology?
The Ocean Silk Technology is a technique where we combine extracts from two cold water algae - Rhodophycea and Chondrus. The unique combination of ingredients works both on the surface and the interior of the hair, increasing elasticity and moisture. The technique helps the hair's mineral balance with magnesium, calcium, manganese and zinc and nourishes the scalp. This way , our products elevate and enhance the natural characteristics of your hair.

Do any of your products promote hair growth?
None of our products promotes hair growth. However, our scalp scrub stimulates the scalp, increases blood circulation and encourages new cell growth.

Are SACHAJUAN products safe for keratin-treated hair?
Yes.

Can SACHAJUAN products be used with hair extensions?
Yes.

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Return Policy

We will accept returns on defective/damaged unused items within 15 days from the receipt date. Please be sure to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

We only accept returns for items purchased through gma-sachajuan.myshopify.com. If you purchased any of our products from a retail partner, please contact the retailer directly.

Refunds 
We will notify you once we have received and inspected your return and let you know if the refund meets the refund policy criteria. If approved, we will refund the original payment method, including the original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund.

To start a return, you can contact us at (844)-609-1002 or cs@sachajuansupport.com; we will give you a Return Authorization (RA) number along with instructions where to send your package. Upon receipt of your return tracking number, please email cs@sachajuansupport.com for follow up. Items returned to SACHAJUAN without first requesting a RA number may not be accepted. The customer is responsible for shipping cost of returned item(s), no return label is provided.