SACHAJUAN offers high-quality haircare products grounded in professional expertise and experience.
Renowned for the innovative Ocean Silk Technology, these formulations harness cold-water algae extracts, proven to strengthen and repair the hair’s cuticle.
With a diverse range of award-winning products, SACHAJUAN delivers haircare that enhances texture, manageability, and shine.
We will accept returns on defective/damaged unused items within 15 days from the receipt date. Please be sure to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.
We only accept returns for items purchased through gma-sachajuan.myshopify.com. If you purchased any of our products from a retail partner, please contact the retailer directly.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund meets the refund policy criteria. If approved, we will refund the original payment method, including the original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund.
To start a return, you can contact us at (844)-609-1002 or cs@sachajuansupport.com; we will give you a Return Authorization (RA) number along with instructions where to send your package. Upon receipt of your return tracking number, please email cs@sachajuansupport.com for follow up. Items returned to SACHAJUAN without first requesting a RA number may not be accepted. The customer is responsible for shipping cost of returned item(s), no return label is provided.